Technical Support Specialist
Location: Spokane, WA & San Luis Obispo, CA
We are looking for a Technical Support Specialist to provide a customer focused on-going relationship with Quivers customers. A TSS will play a crucial role in ongoing customer satisfaction ensuring customer get the most value using using Quivers.
TSS’s responsibilities include technical on-boarding and ongoing technical support for each new client. A successful candidate will be a detail-oriented individual with previous experience in technical support for an enterprise software company. Quivers is known for our superior customer service and our Technical Support Specialists are very passionate about helping customers to solve complex and diverse problems.
Ideally, candidates for this role include computer technical knowledge, patience with those who are less technically savvy, troubleshooting, pattern evaluations and solutions, and discernment.
To apply please email your resume, cover letter and three references to firstname.lastname@example.org.
Optimal Characteristics & Qualities
An attitude and continual willingness to go the extra mile to delight the customer
Detail, tracking, and process oriented
Strong technical problem-solving skills
Solutions based on what is best for the company and our customer’s success
Reliable with excellent punctuality and attendance
Positive attitude and professional demeanor
An eagerness to learn and expand beyond current personal abilities
Scope of Responsibilities
Answer support-related phone calls
Respond to support emails/chats (technical and strategic) in a timely fashion
Provide succinct descriptions on client reported issues, and QA bugs and areas with potential room for improvement
Document and track common questions and issues
Support reports including current environment status and how to improve that space
Other special project assignments as time allows
Internal and external process and feature documentation remains current and accurate
Familiarity (high-level knowledge) with web site hosting, databases, and programming.
Able to work rotating shifts including graveyard or swing, including holidays
Able to create a checklist and follow it in order of arrangement without losing track of completed tasks
Familiarity with Microsoft Office applications such as Word and Excel
Familiarity Operating Systems like Linux, Mac OS, Android, iOS.
Spanish and/or French (preferred but not required)
Job Type: Full-time
With the Quivers complete omnichannel commerce SaaS solution, we are empowering brands to control the online-to-offline consumer shopping experience, leveraging retailers to help in the fulfillment process. Our mission is to provide brands with the freedom to choose where to sell online, how to merchandise, and who fulfills the orders.
Since our journey began, we’ve been fortunate to work with many well-known brands as clients across a variety of different industries from sporting goods and automotive to footwear and consumer electronics. Our goal is to push the limits, striving to meet our clients ever changing business environments to ensure they are setup for success in the future. We still consider ourselves a startup, always looking for ways to improve our solution, our business, and ultimately, our clients.
To learn more, visit www.quivers.com