Our Privacy Commitment
We, Quivers, Inc. (“Quivers,” “we,” “us” or “our”), are committed to respecting the privacy rights and concerns of all users of our website (the “Site”) and the services made available by Quivers (collectively with the Site, the “Service”). As such, we have established and implemented this Privacy Policy to inform visitors to the Site and users of the Service how we use and protect the information we collect about them through the Service or otherwise. By accessing the Site or using the Service, you acknowledge that you have read this Privacy Policy and that you understand that we will collect, use, store, delete, disclose, and otherwise process information relating to you as set forth in this Privacy Policy.
This Privacy Policy is effective as of the date set forth above and is only applicable to the Service and not to any other website that you may be able to access from the Service which may have its own data collection and use practices and policies.
This policy answers the following questions:
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What information do we collect about you and how do we use it?
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Will we share your personal information with third parties?
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What choices do you have about the collection and use of your personal information?
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What security measures do we take to safeguard your personal information?
Please note that we also process personal data on behalf of our clients who use the Service. In those situations, it is the client who determines the purposes and means of the processing of personal data. While there is a written contract in place between us and each of our clients which sets out our data protection obligations, we do not control what personal data our clients collect or how they use it. We are not responsible for their privacy statements. This Privacy Policy neither applies to such clients’ use of personal data, nor to our processing of such personal data for such clients. Please consult the terms and conditions and privacy policy of the relevant client to find out how they use your information and to establish whether and for what purpose they collect it.
About Us
Quivers, Inc. is a Delaware corporation with principal offices located at the address set out below.
You can contact us as follows:
FAO: Marissa Luedy, Vice President of Operations and Product
Address:
50 W Broadway, STE 333
PMB 89865
Salt Lake City, Utah 84101-2027
Email: support@quivers.com
What Information Do We Collect About You?
Types of Information We Collect
Personal information means information that can be used to identify you. You do not need to submit personal information to access the Service generally. However, you may be required to submit personal information to access certain aspects of the Service. By submitting personal information through the Service, you acknowledge that you have read this Privacy Policy and that you understand that Quivers will share this personal information for the purposes identified below, such as responding to user inquiries, processing transactions, distributing materials, and requesting feedback.
Information that you provide to us
We will collect any information that you provide to us when you:
(a) make an enquiry, provide feedback, or make a complaint over the phone, by email or on the Site;
(b) submit correspondence to us by post, email or via the Site;
(c) order products or services via the Site;
(d) create an account to use the Service;
(e) update your profile and other account details;
(f) subscribe to our newsletter and mailing lists;
(g) fill in a form, conduct a search, respond to surveys, participate in promotions or use any other features of the Site;
(h) submit reviews and comments on the Site;
(i) register to and/or attend events organized by us;
(j) submit a CV;
(l) attend an interview or assessment;
(m) ‘follow’, ‘like’, post to or interact with our social media accounts, including Facebook, LinkedIn, Twitter, Pinterest, Instagram and Google+; and
(n) request or participate in a demo on the Site.
The information you provide to us will include (depending on the circumstances):
(a) Identity and contact data: Title, names, addresses, email addresses and phone numbers;
(b) Account profile data: If you’re registering for an account you may also provide a username, password, job title/position, and birth date.
(c) Financial Data: If you are using the Site to purchase products or services, you will also provide payment details, which may include billing addresses, credit/debit card details and bank account details;
(d) Employment and background data: If you are submitting a job application, you may also provide additional information about your academic and work history, qualifications, skills, projects and research that you are involved in, references, proof of your entitlement to work, your national security number, your passport or other identity document details, your current level of remuneration (including benefits), and any other such similar information that you may provide to us;
(e) Survey data: From time to time we might ask if you would be willing to participate in our surveys; if you agree, we will also collect any information that you provide as part of that survey; and
(f) Sensitive information: If you are submitting a job application, you may provide information about your race or ethnicity, religious beliefs, sexual orientation, health and whether or not you have any disability.
Information We Collect About You
(a) Information contained in correspondence: We will collect any information contained in any correspondence between us. For example, if you contact us using a query button on the Site or by email or telephone, we may keep a record of that correspondence;
(b) Information transmitted on the Site: We will collect information that you upload or post through the Service, including to your account;
(c) Transactional data: We will collect information related to your transactions through the Service, including the date and time, the amounts charged and other related transaction details. Please note that we do not accept credit card numbers delivered by email. You should never send credit card information by email, as it is not secure;
(d) Website usage and technical data: Our servers automatically record information that your browser or mobile device sends whenever you utilize the Service. This information includes, among other things, your Internet Protocol address, mobile device operating system, your browser type and version, the search engine you used to find the Service, if any, which aspects of the Service you use and from where, and when and how long you use them. We use this information to monitor and analyze how users use the Service, to provide customer service and to maintain and improve the Service. We may also collect similar information from emails we may send to you which then help us track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the Service. This information may be collected by a third-party website analytics service provider on our behalf and/or may be collected using cookies or similar technologies. For more information on cookies please read the section titled “Cookies and Analytical Data” below; and
(e) Sensitive information: "special categories" of particularly sensitive personal information (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data) and information about criminal convictions and offences requires higher levels of protection. We need to have further justification for collecting, storing and using this type of personal information. We have in place an appropriate policy document and safeguards which we are required by law to maintain when processing such data. We process special categories of personal information where it is needed for reasons of substantial public interest for equal opportunities monitoring or where we need it to carry out our legal obligations or exercise rights in connection with employment;
Information we receive from third parties
In certain circumstances, we will receive information about you from third parties who may be based inside or outside the EEA. For example:
(a) Fraud detection agencies: Where permitted or required by law, we may receive information about you, including fraud detection information from third party service providers and/or partners;
(b) Employers, recruitment agencies and referees: If you are a job applicant, we may contact your recruiter, current and former employers and/or referees to provide information about you and your application;
(c) Service providers: We may collect personal information from our website developer, IT support provider, payment services provider, and survey service provider;
(d) Site security: We will collect information from our website security service partners about any misuse to the Site, for instance, the introduction of viruses, Trojans, worms, logic bombs, website attacks or any other material or action that is malicious or harmful; and
(e) Social media plugins: We currently use social media plugins from the following service providers: Facebook (including the Freshdesk support plugin), Google+, Twitter, and LinkedIn. By providing your social media account details you are authorizing that third-party provider to share with us certain information about you.
We might also receive information about you from third parties if you have indicated to such third party that you would like to hear from us.
How We Use Your Personal Information
We will use your information for the purposes listed below either on the basis of:
(a) performance of your contract with us and the provision of the Service to you;
(b) your consent (where we request it);
(c) where we need to comply with a legal or regulatory obligation; or
(d) our legitimate interests or those of a third party (see details below).
The personal information you provide to us will allow us to communicate with you and provide the Service to you, depending on the aspects of the Service you utilize.
We use your information for the following purposes:
(a)To provide access to the Site: To provide you with access to the Site and the Service in a manner convenient and optimal and with personalized content relevant to you including sharing your information with our website hosts and developers (on the basis of our legitimate interest to ensure the Site and the Service is presented in an effective and optimal manner);
(b) To register your account: When you sign up to use the Site and the Service, we will use the details provided on your account registration form (on the basis of performing our contract with you);
(c) To process and facilitate transactions with us: We will use your information to verify your identity, to process transactions and payments, and to collect and recover money owed to us (on the basis of performing our contract with you and on the basis of our legitimate interest to recover debts due);
(d) Relationship management: To communicate with you and to manage our relationship with you, which will include notifying you about changes to our terms of use or privacy notice, and asking you to leave a review or take a survey (on the basis of performing our contract with you, to comply with our legal obligations and on the basis of our legitimate interests to keep our records updated and study how the Site and the Service are used);
(e) To conduct business with you, your employer, or the organization you represent: We use your information to contact you and manage and facilitate our business relationship with you, your employer, or the organization you represent;
(f) User and customer support: To handle your customer service questions or issues and to provide customer service and support (on the basis of our contract with you or on the basis of our legitimate interests to provide you with customer service), deal with enquiries or complaints about the Site and share your information with our website developer, IT support provider, payment services provider, support services provider] as necessary to provide customer support (on the basis of our legitimate interest in providing the correct products and services to users of the Service and to comply with our legal obligations);
(g) Prize draws, competitions and surveys: To enable you to take part in prize draws, competitions and surveys (on the basis of performing our contract with you and our legitimate interest in studying how the Site and the Service are used, to develop them and grow our business);
(h) Recruitment: To process any job applications you submit to us, whether directly or via an agent or recruiter including sharing this with our third party recruitment agency (on the basis of our legitimate interest to recruit new employees or contractors);
(i) Marketing: To keep in contact with you about our news, events, new Site features, products, services, or enhancements to the Service that we believe may interest you, provided that we have the requisite permission to do so, and sharing your information with our marketing services provider (either on the basis of your consent where we have requested it, or our legitimate interests to provide you with marketing communications where we may lawfully do so);
(j) Advertising: To deliver relevant Site content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (on the basis of our legitimate interests in studying how the Site and the Service are used, to develop them, to grow our business and to inform our marketing strategy);
(k) Social media interactions: To interact with users on social media platforms including Facebook, LinkedIn, Twitter, Pinterest, Instagram and Google+, for example, responding to comments and messages, posting, ‘retweeting’ and ‘liking’ posts (on the basis of our legitimate interest in promoting our brand and communicating with interested individuals);
(l) Analytics: To use data analytics to improve the Site and the Service, products/services, marketing, customer relationships and experiences (on the basis of our legitimate interests in defining types of customers for the Site and the Service, to keep the Site and the Service updated and relevant, to develop our business and to inform our marketing strategy);
(m) Suggestions and recommendations: To share your information with selected third parties such as suppliers and partners, to enable them to contact you with information about things that may interest you (where we have your consent to do so);
(n) Research: To carry out aggregated and anonymised research about general engagement with the Site and the Service (on the basis of our legitimate interest in providing the right kinds of products and services to users of the Site and the Service); and
(o) Compliance with policies, procedures and laws: To enable us to (i) comply with any applicable law, regulation, legal process, such as a court order or subpoena, or a request by law enforcement or governmental authorities, (ii) enforce our Terms of Use for the Service, including any investigation of potential violations thereof, (iii) to detect, prevent, or otherwise address fraud, security or technical issues associated with the Service, or (iv) to protect the rights, property or safety of Quivers, its employees, users of the Service or others (on the basis of our legitimate interests to operate a safe and lawful business or where we have a legal obligation to do so).
Our legitimate interests
As outlined above, in certain circumstances we may use your personal information to pursue legitimate interests of our own or those of third parties. Where we use your information for our legitimate interests, we make sure that we take into account any potential impact that such use may have on you. Our legitimate interests don’t automatically override yours and we won’t use your information if we believe your interests should override ours unless we have other grounds to do so (such as your consent or a legal obligation). If you have any concerns about our processing please refer to section headed “Your Rights” below
Cookies and Analytical Data
Analytical Data
We may make your personal information non-personally identifiable by either combining it with information about other users (aggregating your personal information with information about other users), or by removing characteristics (such as your name or email address) that make the information personally identifiable. This process is known as de-personalizing or anonymizing your information.
Do Not Track
In compliance with California legislation, AB370, effective January 1, 2014, Quivers’s practices in responding to “do not track” signals and collecting user information over time and across a network of websites when you visit the Site are as follows: We honor the request of “do not track” signals sent by your browser when you visit the Site. Additionally, Quivers may collect user information about your online activities over time and across different websites, or authorize third parties to do so.
Google Analytics
Quivers uses third-party service providers such as Google Analytics to help us learn about who visits the Site and what pages are being viewed.
Cookies
Like many other websites, Quivers uses a standard technology called “cookies.” Cookies are small pieces of information that are stored on your hard drive and not on the Site. They can help make your Internet experience quicker and more convenient. Cookies let you keep shopping cart information persistent over a specified period so that each time you access the Service, your shopping cart and other shopping cart details are immediately made available to you for use without further action. They also help us understand how customers use our Service, which allows us to improve and tailor the Service. While Quivers may use cookies to track your use of the Service, this information does not identify you personally and you remain anonymous, even if you have previously submitted personal information to Quivers through the Service or otherwise.
If you do not wish for cookies to be installed on your device, you can change the settings on your browser or device to reject cookies. For more information about how to reject cookies using your internet browser settings please consult the “Help” section of your internet browser (or alternatively visit http://www.aboutcookies.org). Please note that you will not be able to use the Service if you disable cookies.
Global Privacy Practices EU — U.S. Data Protection Framework (hereafter "EU-U.S. DPF"):
Quivers complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Quivers has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Quivers has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss U.S. DPF Principles (collectively referred to herein as the “Principles”), the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.
Independent Dispute Resolution / Binding Arbitration
Under certain circumstances, customers and users of our Service may be able to invoke binding arbitration to address complaints about Quivers’s compliance with the DPF Principles. In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, either Quivers or customers and users may invoke binding arbitration for unresolved complaints concerning Quivers’s handling of personal data received in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF.
If there is any conflict between the terms in this privacy policy and the Data Protection Framework Principles, the Data Protection Framework Principles shall govern. IPlease visit https://www.dataprivacyframework.gov/s/ to learn more about the E.U-U.S. DPF program and to view our certification.
Quivers complies with the DPF Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
Quivers is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC) regarding personal data received or transferred pursuant to the Data Protection Framework. In compliance with the Data Protection Framework Principles, Quivers commits to resolving complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Data Protection Framework policy should first contact Quivers at: support@quivers.com.com or Privacy c/o Quivers, Inc. 50 W Broadway, PMB 89865 Salt Lake City, UT 84101.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider, free of charge, using the information provided at https://www.jamsadr.com/eu-us-privacy-shield.
Oversight, Liability and Accountability
The Federal Trade Commission (FTC) has jurisdiction over our compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF.
We retain accountability for any onward transfer of the third parties. This requirement limits transfers of personal data to third parties, for only specified purposes, and the third parties must provide the same level of protection as required under the EU-U.S. DPF Principles, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF.
Children’s Information
The Site and Service do not knowingly collect any personal information from children under the age of 13. If you are under the age of 13 then do not submit any personal information via the Site or Service. If you learn that a child under the age of 13 has provided us with personal information, please contact us at support@quivers.com, and we will use commercially reasonable efforts to delete that information.
Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Updates to the Privacy Policy will be posted on the www.Quivers.com website with an indication of when it has been updated. We encourage you to periodically review this Privacy Policy for any changes.
Contact Information
Questions regarding this privacy policy can be directed to Quivers by emailing such questions to support@quivers.com or by regular mail addressed to:
Quivers Inc.
Attn: Data Protection Officer
50 W Broadway,
PMB 89865
Salt Lake City, UT 84101